SpanGuild develops AI integrations for websites, custom applications and business workflows, including chatbots and retrieval-augmented generation (RAG) assistants that answer from your own documents.
AI with a reason to exist
Have a specific task in mind for AI? Start there. We define the use case, the information involved and the boundaries the system needs, rather than adding complexity for its own sake.
Yes, within 30 days if it is unused and in its packaging. Sale items are excluded.
Source: Returns policy, section 2. Updated this month.
Can AI be added to an existing website or application?
An AI feature should fit into the product around it. We can assess your existing setup and discuss how an assistant, search feature or AI-supported workflow might connect to your current application. Feasibility depends on the software, available access and the requirements involved.
What makes a chatbot useful?
A chatbot might help visitors explore service information, navigate documentation or find answers from an agreed knowledge source. Before building, we define what it should handle, what it should not handle and when it should direct someone to a person.
What is a RAG assistant?
A retrieval-augmented generation system combines information retrieval with AI-generated responses. For your project, that means defining which documents can be searched, who can access them and how the assistant should use retrieved information.
- Product documentation assistants
- Internal knowledge-search tools
- Service information assistants
- Document-based question answering
- Search interfaces for an agreed resource collection
Why think about the boundaries early?
AI-generated outputs can be inaccurate. A useful project scope needs to consider more than the interface.
- The information the system can access
- Permitted uses of that information
- Access permissions
- Evaluation and review requirements
- How uncertain or unsupported answers are handled
- Human oversight
- Third-party services and usage costs
Not sure whether AI is the right approach?
You do not need to decide that before making contact. Explain the task you want to improve. We can discuss whether an AI integration, conventional automation or another type of software is worth exploring.
Questions about aI integration and chatbots
Can you build an AI chatbot using our information?
We can discuss an assistant that uses an agreed information source. Data access, limitations, testing and review requirements are defined as part of the project.
Will an AI assistant always give the right answer?
No. AI-generated responses can be inaccurate, so the intended use, evaluation and level of human oversight need to be considered before deployment.
What does an AI assistant cost to run?
Most assistants rely on third-party models and hosting with usage-based charges. We identify those services and their likely costs during scoping so there are no surprises after launch.
Also from the studio
Have a task in mind for AI? Explain what you want to improve and we will discuss whether AI, automation or another kind of software fits.